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Assigning general enquiries and setting up your enquiry preferences

Updated over 11 months ago

General Enquiries

Enquiries submitted on your website that are not regarding a specific listing are considered general enquiries.

Examples of forms that are considered 'General enquiries' include:

  • General enquiry form

  • Office contact form

  • Appraisal Request (Sale or Lease)

  • Maintenance Request

  1. Choose who unassigned general enquiry emails are assigned and sent to by navigating to Settings > Enquiry Preferences


  2. You can select multiple team members for these enquiries to be sent and assigned to.
    If this field is empty, the enquiries will be unassigned in the CRM and emailed to your office email address.

  3. You can also nominate specific email addresses to be cc'd on the email enquiries for:
    > Sale Appraisal
    > Rental Appraisal
    > Maintenance Request

    Go to Settings > Office Profile to add these email addresses:







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