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Assigning general enquiries and setting up your enquiry preferences

General Enquiries

Enquiries submitted on your website that are not regarding a specific listing are considered general enquiries.

Examples of forms that are considered 'General enquiries' include:

  • General enquiry form

  • Office contact form

  • Appraisal Request (Sale or Lease)

  • Maintenance Request
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  1. Choose who unassigned general enquiry emails are assigned and sent to by navigating to Settings > Enquiry Preferences


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  2. You can select multiple team members for these enquiries to be sent and assigned to.
    ​If this field is empty, the enquiries will be unassigned in the CRM and emailed to your office email address.
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  3. You can also nominate specific email addresses to be cc'd on the email enquiries for:
    > Sale Appraisal
    > Rental Appraisal
    > Maintenance Request
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    Go to Settings > Office Profile to add these email addresses:


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