If you have identified that a property was linked to Zenu Trust with an incorrect purchaser, there are a few steps you need to take in order to make the necessary changes.

The first step in resolving this issue is to work with the known purchaser.

Cancelling the contract will remove the incorrect purchaser details and allow you to place the listing "Under Offer" or "Under Contract" a second time. This will ensure that the correct information is used moving forward.

If the receipt you created with incorrect details is to be reissued, locate the original transaction

From the cogwheel select "Reverse Transaction"

Save the Record

Now that the original transaction has been reversed, the status of the sale record can be updated to "Fallen"

This particular record will no longer be used as it displays the incorrect purchaser

You are now ready to create a new sales record that has the correct purchaser information

Use the same Zenu ID and select Yes.

This record will display the letter _B indicating this is the second record in Zenu Trust (the first is marked as fallen)

Record a new trust deposit with the correct purchaser details

Both the reversal and the new receipt will appear on your bank reconciliation, balancing each other out.